Terms and conditions

Last updated 25 September 2026

These are the terms you agree to when you leave items with us, schedule a pickup, or open an account. They are written to be read, not to hide anything.

1. Who you are dealing with

EZ Cleaners Plus, 50 Foreston Woods Dr, Unit 107, Stafford, VA 22554. Phone (240) 386-7703. Email info@ezcleanersplus.com.

By leaving items with us, booking a pickup, or creating an account, you accept these terms.

2. Our services and turnaround

We offer dry cleaning, laundered shirts, wash and fold, alterations and repairs, and household and specialty cleaning. What each one covers is set out on the services page.

Our standard turnaround is two business days. Business days are Monday to Saturday; we are closed Sunday.

Dry cleaning is not a same-day service. Wash and fold is the exception: bring it in and it goes back to you the same day, at the standard rate and with no rush charge. Alterations, repairs and specialty items take longer, and we tell you how long when you drop them off.

These are the times we work to, not a guarantee. A backlog, an equipment failure or an item that needs a second treatment can add a day. If your order will be late we will call you.

3. Prices and payment

Our price list is published in full, and those are the prices we charge. We do not hide pricing or quote differently depending on who is asking.

Some things genuinely cannot carry a flat price. Leather, suede, boots, handbags, wedding gowns and other specialty items are quoted per item once we have seen them, because the item decides the work. We tell you the price before we start.

Prices can change. The price that applies to your order is the one in force on the day you drop it off or we collect it. Payment is due when you collect your order, unless you are on a membership.

Active duty military, veterans and first responders get 10% off. Mention it at drop-off or when you schedule a pickup.

New customers get $10 off their first pickup and delivery order, when that order comes to $25 or more before the discount. It applies once per customer, and we take it off when the order is checked in. It can be combined with a referral card, so a referred customer's first pickup order of $25 or more gets $20 off in total. It has no cash value.

4. Wash and fold memberships

Memberships are monthly wash and fold plans with a weight allowance. The plans and their prices are on the memberships page.

• Your allowance resets at the start of each billing period.
• Unused pounds do not roll over to the next month.
• Anything over your allowance is charged at $1.75 a pound.
• Specialty items are not included in the monthly weight and are charged separately.
• Heavily soiled items and items needing specialty care can carry an additional fee.
• You can upgrade, downgrade or cancel at any time before your next billing date.

You can start a membership yourself on this website. It begins when you pay the first month by card, and after that it renews and is billed automatically each month to the card on file, through our payment processor, Stripe. You can switch, pause or cancel it yourself on your account page at any time. An upgrade starts right away and we charge the price difference for the rest of that billing month at the time. A downgrade starts at your next monthly bill, and you keep your current plan until then. If you resume a paused plan after your billing date has passed, a new month is charged that day and your billing date moves to that day. A cancellation stops future billing, and your plan keeps working until the end of the month you have already paid for. No refund is given for part of a month. Over 100 lb a month is quoted and set up with us directly.

5. Pickup and delivery

Pickup and delivery is free, to the addresses we serve, twice a week. We do not charge a delivery fee and there is no minimum order to qualify.

We will agree your service days with you. For us to collect, your items need to be out and accessible at the address and on the day arranged. If we arrive and there is nothing to collect, we will simply come back on your next scheduled day.

If you ask us to leave an order at an unattended address, at a door, in a porch or with a neighbor, that is your choice and the order is at your risk from the moment we leave it there.

6. Care, risk and damage

We clean every item according to its care label and our own judgement of the fabric. Our tailors work in this building, so garments needing repair do not leave our care.

There are limits to what any cleaner can control, and it is fair that you know them before you hand something over:

• Care labels. We follow them. If a label is missing, wrong for the fabric, or has been cut out, we use our best judgement, but we cannot be responsible for a result the label misled us into.
• Pre-existing condition. Wear, sun fading, previous repairs, weak seams, perished elastic and old stains are often invisible until an item is cleaned. Cleaning can reveal them. It does not cause them.
• Trims and fittings. Buttons, buckles, beading, sequins, shoulder pads and appliqué can be damaged by normal cleaning. Tell us if something is fragile and we will take it off first or treat it by hand where we can.
• Stains. We will tell you honestly whether we think a stain will come out. Some will not, and some have been set by a previous attempt to remove them at home. We do not charge less for trying.
• Items left in pockets. Please empty them. We are not responsible for anything left in a pocket, and we cannot be responsible for what a pen or a lipstick does to the rest of the load.

7. If something goes wrong

Tell us. Our guarantee is on the about page and it is the one we stand behind: if it is not right, bring it back and we will make it right.

Please raise a problem within seven days of collecting your order, and bring the item in, so that we can see what happened while there is still something to see.

Where an item has been lost or damaged through our fault, we settle fairly, taking into account the age and condition of the item at the time we received it rather than what it cost when it was new. This is the approach the industry's fair claims practice uses, and it is the one we apply. We would rather agree a settlement with you face to face than argue about it.

We are not able to accept responsibility for the sentimental value of an item, or for loss beyond the item itself, such as the cost of an event you could not attend.

8. Unclaimed items

Please collect your order within 90 days. We will try to reach you on the number and email we have for you before that runs out, which is a good reason to keep them current on your account.

After 90 days we may dispose of or donate items that have not been collected, and any cleaning charge remains payable. We have limited space and cannot store orders indefinitely.

9. Your account

An account is free and optional. You can use every service we offer without one. You must be 18 or older to open an account or start a membership.

• Give us details that are accurate, and keep them up to date. We deliver to the address on your account.
• Your password is yours to look after. Do not share it. If you think someone else has it, change it from your account page or call us.
• One account per person. Do not create an account for someone else without their say-so.
• We may suspend or close an account that is being used to abuse the service or the people who work here.

You can close your account whenever you like by asking us. See the privacy policy for what happens to your information when you do.

10. Text messages

We text you about your orders, for example to say one is ready or to confirm a pickup. If you tick the box that says you authorize us to text you offers and reminders, or tell us at the counter, we may also send you marketing texts from EZ Cleaners Plus.

• Marketing texts are optional. You never have to agree to them to buy anything from us.
• How often they come varies. Message and data rates from your carrier may apply.
• Reply STOP to any text to stop them. Reply HELP for help, or call us at (240) 386-7703.
• Carriers are not liable for delayed or undelivered messages.
• Your mobile number and your agreement to receive texts are never shared with anyone else for their marketing. See the privacy policy.

11. Using this website

The text, photographs, logo and design of this site belong to us. You are welcome to read it, print the price list and share a link. Please do not copy it wholesale onto another site.

We keep the information here accurate and correct mistakes when we find them. If something on the site contradicts what we tell you in person about your specific order, what we tell you about your order is what applies.

12. Changes to these terms

We may update these terms. The version that applies to your order is the one published on the day you placed it. The date at the top tells you when this version was written.

13. Governing law

These terms are governed by the law of the Commonwealth of Virginia, and any dispute belongs in the courts of Stafford County, Virginia.

If any part of these terms turns out to be unenforceable, the rest still stands.

Nothing here takes away a right you have under Virginia consumer law that cannot be signed away.